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Olivier25126529r70s
Participant
Jul 5, 2022 8:56 AM UTC
Answered

Adobe Document Generation Service Level Agreement & Terms of use

Hello, 

 

My company is considering using the Adobe Document Generation API.

 

Does Adobe provide any guaranty regarding the performence of the API ?  Does Adobe provide guarantee that the document generation API is always fast ? Do you provide metrics on how fast the API should be ?

 

Can you share with me the terms of use / the service level agreement of the Adobe Document Generation API ?

 

Thanks

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Ben Vanderberg
Ben VanderbergCorrect answer
Community Manager
Jul 14, 2022 11:27 PM UTC

Document Generation API, as part of Adobe Document Services, is governed by Adobe's standard SLA.

 

We provide transparent up-time:

https://status.adobe.com/products/4827

 

More information about our infrastructure can be learned here:

https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/doc-cloud/adobe-document-services-security-overview.pdf

 

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1 reply

Ben Vanderberg
Community Manager
Ben VanderbergCommunity ManagerCorrect answer
Community Manager
Jul 14, 2022 11:27 PM UTC

Document Generation API, as part of Adobe Document Services, is governed by Adobe's standard SLA.

 

We provide transparent up-time:

https://status.adobe.com/products/4827

 

More information about our infrastructure can be learned here:

https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/doc-cloud/adobe-document-services-security-overview.pdf

 

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