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Olivier25126529r70s
Participant
July 5, 2022
Answered

Adobe Document Generation Service Level Agreement & Terms of use

  • July 5, 2022
  • 1 reply
  • 362 views

Hello, 

 

My company is considering using the Adobe Document Generation API.

 

Does Adobe provide any guaranty regarding the performence of the API ?  Does Adobe provide guarantee that the document generation API is always fast ? Do you provide metrics on how fast the API should be ?

 

Can you share with me the terms of use / the service level agreement of the Adobe Document Generation API ?

 

Thanks

This topic has been closed for replies.
Correct answer Ben Vanderberg

Document Generation API, as part of Adobe Document Services, is governed by Adobe's standard SLA.

 

We provide transparent up-time:

https://status.adobe.com/products/4827

 

More information about our infrastructure can be learned here:

https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/doc-cloud/adobe-document-services-security-overview.pdf

 

1 reply

Ben Vanderberg
Community Manager
Ben VanderbergCommunity ManagerCorrect answer
Community Manager
July 14, 2022

Document Generation API, as part of Adobe Document Services, is governed by Adobe's standard SLA.

 

We provide transparent up-time:

https://status.adobe.com/products/4827

 

More information about our infrastructure can be learned here:

https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/doc-cloud/adobe-document-services-security-overview.pdf

 

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