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Øyvind235243823c6v
Known Participant
September 25, 2023
Answered

Adobe Embed API, error with Chrome/Edge 117

  • September 25, 2023
  • 2 replies
  • 1828 views

This morning Adobe Embed API "stopped working". It only renders page one of PDF's then it stops + gives lots of errors in console

 

Affected:

- Chrome Version 117.0.5938.92 (Official Build) (64-bit)

- Microsoft EdgeVersion 117.0.2045.41 (Official build) (64-bit)

Not affected:
- Mobile browsers

 

 

[mobx.array] Attempt to read an array index (0) that is out of bounds (0). Please check length first. Out of bound indices will not be tracked by MobX
t.get @ mobx.module.js:619
index.js:1 Error: std::out_of_range,map::at:  key not found
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at ccall (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.js:1:74550)
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.js:1:74855
    at we (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:80092)
    at Fe (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:83942)
    at Me (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:86107)
    at Oe (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:85791)
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:86069
index.js:1 Exception: std::out_of_range,map::at:  key not found
_logErrorData @ index.js:1

 

 

 Anyone else experienced this / anyone know of a fix?

    This topic has been closed for replies.
    Correct answer Raymond Camden

    Yeah, I also checked it and it said "available"

     

    We got a lots of messages from customers having problems, both in Norway and Sweden, so I'm not sure what happened ... Maybe it's just "one of those days"


    Yeah, I'm sorry I don't have more I can do to help here. 

    2 replies

    Øyvind235243823c6v
    Known Participant
    September 25, 2023

    After a couple of hours it just started working again as normal by just reloading. We had registered "downtime" where nothing worked for 4-5 hours

     

    Did anyone else experience this?

    Raymond Camden
    Community Manager
    Community Manager
    September 25, 2023

    I checked our status page, https://status.adobe.com/products/503500, and nothing was reported. 

    Øyvind235243823c6v
    Known Participant
    September 25, 2023

    Yeah, I also checked it and it said "available"

     

    We got a lots of messages from customers having problems, both in Norway and Sweden, so I'm not sure what happened ... Maybe it's just "one of those days"

    Øyvind235243823c6v
    Known Participant
    September 25, 2023

    (Added screenshot)