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J
JRC_User
Known Participant
November 27, 2021
Question

Adobe Embed PDF API.

  • November 27, 2021
  • 2 replies
  • 884 views

Hi,

 

One quick question: I contacted Adobe's tech support number and was informed Adobe Embed PDF API is only available to Enterprise subscribers. I am an individual subscriber of Adobe's Creative Cloud and have assess to all their apps for $55 per month. This is not clear to me.

Doesn't my subscription include Adobe Acrobat among other apps? Why am I not allowed to use the Embed PDF API feature? This is an important feature that should be available to all subscribers.

Have i misunderstood their tech support? Did he mean I don't have assess to their tech support unless I am an Enterprise level subscriber or did he really mean I can't use the Embed PDF API feature at all?

Any help will be greatly appreciated.

 

Thank you in advance.

This topic has been closed for replies.

2 replies

Ben V
Adobe Employee
Ben V
Adobe Employee
November 29, 2021

Adobe PDF Embed API is not releated to Adobe Acrobat. Adobe PDF Embed API is freely available with anyone with an Adobe ID (https://www.adobe.io/apis/documentcloud/dcsdk/pdf-embed.html). This is not restricted to enterprise customers nor is it restricted to subscribers of Acrobat. It is free.

 

Our Tech Support call centers do not generally support APIs as standard level support with your subscriptions. If you have any questions, you are free to ask them on the community here. Is there a specific issue that you are having?

J
JRC_UserAuthor
Known Participant
December 2, 2021

Hi Ben V,

 

First I wish to thank you for your response to my question. I have been trying to get some support but it's been difficult.

In answer to your question, I have followed all instructions I found online but they haven't worked. The process seemed rather simple. I created the index.html page and placed it along with my PDF file inside a folder in my domain as www.domain.com/folder (I am not posting the name of the domain for privacy reasons). I thought it would display the PDF once viewers navigated to my web address but instead the browser displays an error message that says the following:

 

"File preview not available

This application domain (http://www.domain.com) is not authorized to use the provided PDF Embed API Client ID."

 

Someone posted a question asking me what appears in the JavaScript Console. I first had to learn about JavaScript Console but was the able to view it. This is what the JavaScript Console displayed:

 

[Info] Successfuly preconnected to https://p.typekit.net/
[Info] Successfuly preconnected to https://use.typekit.net/
[Error] Failed to load resource: the server responded with a status of 404 (Not Found) (favicon.ico, line 0)
[Error] Origin http://www.domain.com is not allowed by Access-Control-Allow-Origin.
[Error] Fetch API cannot load https://viewlicense.adobe.io/viewsdklicense/jwt due to access control checks.
[Error] Failed to load resource: Origin http://www.domain.com is not allowed by Access-Control-Allow-Origin. (jwt, line 0)

 

This is a great feature and can be a game changer for a lot of users who wish to display documents online. I've tried those flipbooks before but they didn't like them at all. I need to display PDF files online and this is the perfect solution because it displays them in a (1) very pleasant and easy to navigate interface, (2) very sharp and (3) allows you to prevent users from saving and/or printing documents.

 

Can you help me make this work? What am I doing wrong?

 

Thank you!

T
Test Screen Name
Legend
November 29, 2021

I don't know the support status, but I can say that the PDF Embed API is completely unconnected to Acrobat (except that they both work with PDFs, and that someone has put them both in a box marked "Document Cloud" which includes Acrobat, free things, and things with other payment models).  Tech support does not, so far as I know, include ANY developer support. Tech support also sometimes speculate wrongly, when asked about things they don't support - and the statement "Embed PDF API is only available to Enterprise subscribers" is certainly wrong. I suggest you check the Embed PDF documentation for availability and pricing. 

 

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