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praveen390581230k97
Participant
Aug 8, 2024 1:03 AM UTC
Question

Adobe PDF API Service

I have implemented a .NET console application to convert TIFF files to PDF, and it works fine for small files. However, when I try to process a 20MB TIFF file with 86 pages, I encounter an internal server error.

 

An internal server  error  has occurred .; requestid=87a54d86-4231-be46

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    4 replies

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    Aug 8, 2024 2:49 PM UTC

    That should be within our limits. Could you share the file on this thread? If it is private, you could email it to me at jedimaster@adobe.com.

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    praveen390581230k97Author
    Participant
    Aug 8, 2024 3:06 PM UTC

    I understand the request, but due to confidentiality concerns, I'm unable to share the file through this thread or via email. Additionally, I attempted to open the TIFF file manually in Adobe but encountered an error. However, I was able to view all 86 pages using Windows Photo Viewer. Is there any way I can troubleshoot and make the file open correctly in Adobe?

     

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    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    Aug 8, 2024 3:33 PM UTC

    Keep in mind that some apps will 'correct' damaged files so they could be opened, Acrobat included. It's possible the TIFF is broken. Unfortunately I can't really help unless I can reproduce it.

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    praveen390581230k97Author
    Participant
    Aug 8, 2024 1:14 AM UTC

    This is the code iam using

     

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