Community Manager

Question

Adobe PDF Services API – Delisting from AWS Marketplace

Forum|Forum|2 years ago
May 10, 2023
4 replies
4999 views

Adobe PDF Services API will no longer be offered on the AWS Marketplace for new subscribers as we’ve decided to sunset the listing. Current subscribers can continue to use the product as before and no immediate action needs to be taken. We’re also working on launching a new Free Tier that will accommodate most of our existing AWS subscribers. Details on that will be coming soon.

We apologize for any confusion. PDF Services API will continue to be available for purchase directly through Adobe. For more information on purchase options please contact us.

This topic has been closed for replies.

S

SE-Inhouse

Participant

I can just agree. The marketing situation is so confusing! Will our environment keep working in long term through AWS or not? We are just as confused as the sales staff at Adobe...

Raymond Camden

Author

Community Manager

Yes your code will work, if you reach out and transition to a new sales agreement, OR use the free tier once available.

D

default59ugs39irbw1

Participating Frequently

I still haven't gotten any information on how or if we need to MIGRATE from AWS to Adobe. What the heck Adobe, as large as you are, you can't put at least one marketing guy on this product and ask him to work with support to come up with the correct documentation how how to proceed or what is going on!

Also, has anyone else started getting more BadGateway errors regarding the Adobe actions in their existing cloud flows after this announcement?

RW

N

Network5FC5

Participant

I've submitted a request but still have not heard back from Adobe. I've tried calling and online tech support but keep getting passed around.

Ahmed Mohssen

Adobe Employee

Hello,

Please contact me directly at amohssen@adobe.com

Thanks,
Ahmed

D

default59ugs39irbw1

Participating Frequently

@Raymond Camden

This is a real pain and seems like a real sh#! show. When I first signed up about 1.5 yrs ago, Adobe said I had to go through AWS for this service. Now without warning or much time to migrate, AWS is out of the picture. AWS was the first to notify us about our Adobe services and now I'm not finding anything on the correct paths forward.

Where is the information about how to migrate from AWS back to Adobe? My notification stated "However, Adobe Inc. will only provide applicable support through August 9, 2023."

I do appreciate the confirmation by Adobe, but I NEED information on what Adobe expects THIER customers to do to continue to be THIER customer.

Raymond Camden

Author

Community Manager

As stated above, you can contact sales: https://developer.adobe.com/document-services/pricing/contact/sales/

Also, we will have a free tier. I can't share details yet.

D

default59ugs39irbw1

Participating Frequently

@Raymond Camden

Why does an existing customer neeed to conatact sales? Are there only a handful of us using the services? Wouldn't it make more sense to post the information covering the path forward so that ALL can take the correct action? Maybe its as simple as you state, contact sales. But WHY do I need to contact sales? What is sales going to do, migrate our account from AWS back to Adobe?

R

R298273305zrm

Participant

I have tried contacting sales, so I can buy these API calls, but I have not received any response from them.

Ahmed Mohssen

Adobe Employee

Hello,

Please email me at amohssen@adobe.com

Thanks,
Ahmed

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded