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defaultb69b5w25ya4s
Participant
Sep 18, 2021 2:37 AM UTC
Question

Adobe PDF Services API (international) issues subscribing

my free trial is ending for Adobe PDF Services API (international) and I have followed the prompts to setup AWS account and I have the Adobe account, I hit subscribe and receive this message

 

'The seller has not made this product available in the geo location associated with your customer account.'

 

Anyone else had this issue? I'm in Sydney Australia. When I initially spoke with Adobe, they confirmed that conversions would take place on the Sydney servers, so I'm wondering if this is Adobe or AWS issue?

 

I've been chatting with Adobe for over an hour and not getting anywhere. I tried calling them on Friday as well with no answer. It has been prioritised, but just wondering if anyone else had these issues, and if easily resolved?

 

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    6 replies

    Robert218134156sps
    Participant
    Nov 18, 2021 3:52 AM UTC

    I just went to subscribe, and got the same message. Also purchasing in Sydney - haven't spoken to Adobe or AWS about it yet though.

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    defaultb69b5w25ya4sAuthor
    Participant
    Nov 18, 2021 4:15 AM UTC

    Unfortunately I found out that the subscription isn't available in Australia currently (or Canada). Its a great product, hopefully it ill be available down the track, but they have indicated when. 

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    default536toiu2zfe0
    Participant
    May 28, 2022 3:48 AM UTC

    This is so disappointing. Did you find a workaround? I've been using the trial and never imagined that this would be an issue.

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