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M
Martorani IT
Participant
December 19, 2021
Question

Adobe PDF Services API subcription issue (international argentina)

  • December 19, 2021
  • 1 reply
  • 319 views

Problem sent (tech-support at AWS marketplace):

 

I'm using a free trial of "Adobe PDF Services API" and I'd like to buy the subscription but I can't because this message: "The seller has not made this product available in the geo location associated with your customer account."

 

AWS Support said:

 

Hi there,

I understand you have questions about Marketplace product Adobe PDF Services API. No worries, I'm more than happy to explain.

 

Geo-Fencing preferences apply to new customers and software purchases. Product eligibility is determined by customer’s AWS location, as determined by this guidance. Geo-Fencing is supported for AMI, container, and SaaS products.

 

Unfortunately, it looks like at the moment, this product is not available in your location. If you have any questions as to why this is, I recommend reaching out to the Seller as we have no control over their decision.

 

Apologies we're unable to provide more info or directly support you in relation to this concern.

    This topic has been closed for replies.

    1 reply

    nora.u
    Adobe Employee
    nora.u
    Adobe Employee
    January 5, 2022

    Hi - Here is the list of countries that Adobe PDF Services API is available to purchase via AWS Marketplace in: https://www.adobe.io/apis/documentcloud/dcsdk/docs.html?view=aws-marketplace-international-allowedcountries

    Can you (your company) purchase through one of these countries?

     

    Alternatively, if your volume is high, you can fill out the Contact Us Form (https://www.adobe.io/apis/documentcloud/dcsdk/form.html) and explore an Enterprise Term License Agreement.

     

     

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