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Endi29157332orrm
Participant
March 30, 2023
Question

Adobe reader annotations disappear

  • March 30, 2023
  • 1 reply
  • 1702 views

I have implemented adobe reader in my web app and I am facing a problem.

Users can add annotations, check the image below (annotations are First Name and Sign showing in the pdf with the red color):

 

When moving any of the annotations to another area, ALL annotations disappear. 

 

I'm also unable to undo the action. 

The implementation is done using this document as a reference: https://developer.adobe.com/document-services/docs/overview/pdf-embed-api/
Is this a known problem for Adobe Reader?

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 31, 2023

Hi @Endi29157332orrm,

 

Hope you are doing well. Sorry for your experience with Acrobat Online Services.

 

Would you mind telling us what happens when you click the undo button on the top right of the window beside the save button?

 

Also, does this happen with every file you are trying to work with or with a specific file?

 

I would suggest checking the steps given in this link for better information: How-Tos Comments | PDF Embed API | Adobe PDF Services

 

Look forward to hearing from you.

 

-Souvik

E
Endi29157332orrmAuthor
Participant
March 31, 2023

Hello @S. S 
Yes, it is happening with every file.
When I click the undo button it just stays the same, the annotations aren't there.

E
Endi29157332orrmAuthor
Participant
April 3, 2023

@S. S  Any update for this?

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