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JAE.01001
Participant
August 2, 2022
Question

Adobe Sign API TTR

  • August 2, 2022
  • 1 reply
  • 343 views

We are sending a request to generate a agreement, but it is not ready synchronously (i.e when we get the response) so we have to keep polling every second until it is ready. We give it 5 tries (5 seconds) and then abort. I see that we have some cases (not many) daily where this happens. When it does customer is unable to sign the document. if you can indicate a maximum "time-to-ready" (TTR?)

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    1 reply

    Ben Vanderberg
    Community Manager
    Ben VanderbergCommunity Manager
    Community Manager
    August 2, 2022

    Your question should be in the Acrobat Sign community.

    You have two options:

     

    If you are using a "wait" type of method, typically 3-5 seconds is a enough time.

     

    You can also use webhooks to push a notification when an agreement is sent. You can set your scope to that specific agreement and that way prevents you from needing to do polling.

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