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Participant
June 24, 2022
Answered

Bad Gateway (Get PDF Properties)

  • June 24, 2022
  • 2 replies
  • 1278 views

Hello,

 

I am attempting to retrieve a PDF file from an FTP and the read the properties of the file using "Get PDF Properties", but continue to receive an error about a "BadGateway". Is there a problem with the endpoint? I am able to use other Adobe Premium features (like OCR, split, and merge), so I believe my credentials are all properly inserted.

 

Here's the raw output:

{
    "statusCode": 502,
    "headers": {
        "Transfer-Encoding": "chunked",
        "x-request-id": "ACQqBfcfst8nJe7ASbTcb6SY2pHiqXns",
        "pragma": "no-cache",
        "x-content-type-options": "nosniff",
        "strict-transport-security": "max-age=31536000; includeSubdomains",
        "x-robots-tag": "noindex,nofollow",
        "vary": "accept-encoding",
        "Timing-Allow-Origin": "*",
        "x-ms-apihub-cached-response": "true",
        "x-ms-apihub-obo": "true",
        "Cache-Control": "no-store, must-revalidate, no-cache",
        "Date": "Fri, 24 Jun 2022 16:57:12 GMT",
        "Content-Type": "application/json",
        "Expires": "Thu, 01 Dec 1994 16:00:00 GMT",
        "Content-Length": "348"
    },
    "body": {
        "error": {
            "code": 502,
            "source": "flow-apim-msmanaged-na-eastus-01.azure-apim.net",
            "clientRequestId": "58ef556a-794b-4a29-8f9f-1a99f7acc035",
            "message": "BadGateway",
            "innerError": {
                "error": {
                    "code": "OperationException",
                    "message": "HTTP 500 Internal Server Error"
                }
            }
        }
    }
}

 

Here's the setup of the flow:

 

Thank you,

David

This topic has been closed for replies.
Correct answer David24910445a2yl

Still unsure why it doesn't work this way, but I added a 'Linearize PDF' option before 'Get PDF Properties' and it's now working. In case it helps anyone in the future.

2 replies

Participant
July 20, 2022

Hi,

I am facing the same issue and not sure how to resolve it. Can someone please help with this?

David24910445a2ylAuthorCorrect answer
Participant
June 29, 2022

Still unsure why it doesn't work this way, but I added a 'Linearize PDF' option before 'Get PDF Properties' and it's now working. In case it helps anyone in the future.

Ben Vanderberg
Community Manager
Community Manager
July 14, 2022

Hi @David24910445a2yl ,

 

That does seem like an odd issue. Is this happening with all of your PDFs or one specific one? Would you be willing to share a copy of a problematic document? I'd love to share it with our engineering team to understand. You can DM me if that is more comfortable.

Participant
July 15, 2022

Hi Ben,

 

I thought this issue was completely fixed with the 'Linearize PDF' option I put in place, but I am now receiving the same BadGatteway error when trying to OCR the PDF further down in my flow for only specific documents. I attempted to add a 'Linearize PDF' at this point, but it did not solve the issue this time.

 

Is there an email that I can send the file to? I'd rather not upload it publicly.