Can't reach Sales after quota reached on PDF Services API

Forum|Forum|1 year ago
December 3, 2024
1 reply
352 views

PDF Services API stopped working after we reached our allocated quota. We submitted the Sales contact form twice. I've spent the last 2.5 hours on chats and dead end phone calls with multiple people from Adobe going in circles.

How do we get our quota increased or reach someone from Sales to resolve our issue with the PDF Services API?

H

Hugo P.

Adobe Employee

Hi, adding the same response here in case you missed it on the other thread. This is brand new by the way so if you tried in the past, it would not have been available yet.

We have launched the APIs on a new channel with lower volumes available for purchase. You can contact your Adobe Reseller or search for a reseller here: https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

Thanks!

S

SaievaAuthor

Participating Frequently

Hi. We used the Partner Search page and contacted a reseller and a distributor. They both tell us they don't have the PDF Services API for sale.

Until this issue is resolved, can the quota be temporarily waived (or removed) on our PDF Services API so we don't experience an outage again?

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