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PoIaris
Participant
October 20, 2025
Question

Cannot 'Get Credentials' - UnKnown Error // An unexpected error has occurred

  • October 20, 2025
  • 1 reply
  • 35 views

Hi all,

I've created an account to be able to test some features of the API (As part of a Microsoft Power Automate workflow). However, I'm unable to sucessfully Get Credentials.

 

On the desktop I'm met with:


I've tried on my iPad too and met with a different, but also unsucessful message:

Is there a step I'm missing or should I wait 24hrs and try again?

Any help would be much appreciated.

Thanks in advance!

    1 reply

    P
    PoIarisAuthor
    Participant
    October 21, 2025

    Having tried again the next morning, I still get the error on my Desktop, however, it seems to have worked on my iPad!

    P
    PoIarisAuthor
    Participant
    October 21, 2025

    Scratch that - I'm getting the same issue:



    It turns out I accidentally added the Adobe Express Embed SDK, and the PDF Services API appears to be unavailable.

    How can I have access to this? I was under the impression there was a free-tier available with 1,000 credits a month?

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