Cannot perform DCAPI command if DCAPI is disabled

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Just trying to get started with the basics:

I copied the 'Copy it Run it' code into our application.

var adobeDCView = new AdobeDC.View({ clientId: "OUR CLIENT ID", divId: "adobe-dc-view" });
adobeDCView.previewFile({
 content: {location: {url: "https://documentcloud.adobe.com/view-sdk-demo/PDFs/Bodea Brochure.pdf"}},
 metaData: {fileName: "Bodea Brochure.pdf"}
});

When it runs the spinner shows 'Opening Document 100%' but it throws an error a Promise rejection 'Cannot perform DCAPI command if DCAPI is disabled'.

If I click through all the Promise rejections the pdf does eventually display, though any mouse move over the pdf generates more Promise rejections.

I must be missing something obvious???

I also tried using our own pdf with the url pointing at our AWS location, the spinner shows 'Opening Document 0%' then the promise rejection, the pdf never loads

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R

rashed_hassan_0640

Participant

I am also facing the same problem. Did you find out any workaround?

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Raymond Camden

Community Manager

What browser are you using? Is your example online where we can see?

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R

rashed_hassan_0640

Participant

I am using Chrome (Version 129.0.6668.90). The example is not available to the internet but I can share you my code.

Here is the Javascript code,

function initializeAdobeDCView (clientId, divId, pdfUrl, pdfFileName) {
    try {
        if (typeof AdobeDC !== 'undefined') {
            var adobeDCView = new AdobeDC.View({
                clientId: clientId,
                divId: divId
            });

            adobeDCView.previewFile({
                content: { location: { url: pdfUrl } },
                metaData: { fileName: pdfFileName }
            },
                {
                    showDownloadPDF: true,
                    showPrintPDF: true
                });
        } else {
            console.error("AdobeDC is not loaded");
        }
    }
    catch(e) {
        console.error(e);
    }
}

It does not even goes to the catch block.

I have imported the sdk like this,

<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>

and my div for this,

<div id="adobe-dc-view" style="width: 100%; height: 500px"></div>

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R

Robert5DE7Author

Participating Frequently

Haven't been able to resolve the promise rejection but our pdf is now rendering I think it just renders very slow in the viewer.

In Chrome native all 6 pages render almost instantly, in PDFJS it renders in a few seconds but in the Adobe viewer it is taking minutes and several pages are incorrectly or partially rendered.

https://drive.google.com/file/d/1e8xqFCX4ddkWk-6EDngDBXJoPcWc9gtp/view?usp=sharing

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R

Robert5DE7Author

Participating Frequently

The partial rendering seems to just be a question of timing, wait long enough and it seems to sort itself out.
It also seems this maybe more of an issue with the inline mode.

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