Charged for $2200+ in API call I didn't make

Forum|Forum|2 years ago
May 26, 2023
14 replies
2519 views

Amazon Marketplace informed me I went over budget on May 23rd on Acrobat Services API. I usually have a ~$5.00 montly bill for document OCR that is integrated into one of my personal utilities. According to AWS I made over 40,000 calls on that day alone and racked up $2200 in charges for Acrobat Services API.

First thing I do is go check the logs on my utility that uses this integration to see if something has gone terribly haywire.. Nothing. It actually hasn't been invoked in weeks (normal).

Next up I open a ticket on AWS, and the head over to Adobe support. After going round and round with chat agents, you find out that they are not trained in API at all.. As far as the chat agents were concerned, I didn't even have an account. In the end, the guy just told me to take it up with Amazon, and they would issue a refund..

Now another day has gone by and Amazon has responded to the ticket I opened there, and (spoiler alert).. they say it's not their problem and I need to take it up with Adobe. The only contact mechanism they could provide me was this forum.

Now that a full 24 hours has come and gone, I can also post my "Insights" screenshot from the adobe developer console which confirms that no API calls were made on May 23rd.

This is not an insignificant amount of money were talking about, so I think some actual help from Adobe is warranted.

Show previous replies

T

Tymoore30092923pxq1

Participant

I experienced the exact same issue on May 24th. We haven't used this API since December 2022 and we were charged over $37,000 all on May 24th 2023. On the developer.adobe.com/console dashboard we see that our usage is 0 this month, and yet we were charged for over 750,000 requests. I spent over half an hour talking to Adobe Support and regardless of all the escalations no one from Adobe knew how the AWS Marketplace subcription worked and told me to speak with Amazon as if Adobe has nothing to do with this.

This is also not the first time they've made major mistakes with the billing for our account.

This is extremly unprofessional and concerning from Adobe. @Anubhav5FC5 please contact me ASAP so I can provide you with more information about our case. As it is absolutley insane that we're being falsy charged over $37,000. This needs to be resolved ASAP.

A

Anubhav5FC5

Adobe Employee

@Guy30062981boib @Luigi2962854224bm @JohnSilver
Sorry for the inconvenience caused and thanks a lot for reaching out.
We're looking into the problem and will respond in detail once we figure it out, and make any reconciliations in the case where mistakes have been made.

D

default23106400e0yk2z

Participant

@Anubhav5FC5 Will the reconciliations be made before the monthly bills are sent out tomorrow? This will become much more of a problem if people are invoiced for these huge charges before you fix them.