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Participant
June 21, 2021
Answered

DocGen API Returning an Internal Server Error for 2 Specific Docs

  • June 21, 2021
  • 3 replies
  • 1931 views

Error Specifics: 

ServiceApiException [message =Internal server error; transactionId=ZaMHYIVTW2F79ZwwCV8jDwrDq1JeyDej, requestId = qZD8NvQf6m9MEmAyXUL1VsbebafBpi07, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

ServiceApiException [message =Internal server error; transactionId=9MjoYY4wDNJyuDGPkfC2npD4Q2dlaDUV, requestId = jpwCIllZ1LWHOjl0CGsg9tkM7dhtJ0gp, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

 

When using the .NET PDFServices SDK, I'm receiving the above errors when I attempt to generate PDFs from 2 of my documents. I have a list of 8 similar documents and only those 2 of the 8 are erroring. The JSON data being sent is the same for all 8 of the documents, so I don't think the error is there. I don't see anything in the documents themselves that might cause errors either.

    This topic has been closed for replies.
    Correct answer Creative363219397w3x

    I have been facing the same issue for the last Week. What is the solution for this?

    3 replies

    Participant
    January 26, 2022

    I think im facing a similiar issue, was there a fix for this?

    Creative363219397w3xCorrect answer
    Inspiring
    April 1, 2024

    I have been facing the same issue for the last Week. What is the solution for this?

    Raymond Camden
    Community Manager
    Community Manager
    June 25, 2021

    Any chance you could share the Word doc with me, and JSON data too?

    Josh5CEDAuthor
    Participant
    June 25, 2021

    The ContractData.json file is the same file I send for both of the documents listed below.

    These two .docx files fail 100% of the time I try generating them, however the 6 other contract documents I'm testing are working 100% of the time.

    Raymond Camden
    Community Manager
    Community Manager
    June 28, 2021

    Sorry for the delay. I can confirm this issue. I've got it down to one particular page. Going to see if we can figure this out.

    Josh5CEDAuthor
    Participant
    June 25, 2021

    Enterpise support ensured me typical response time was 24 hours, it's been around 96. This is a breaking bug.