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Participant
Jun 21, 2021 8:32 PM UTC
Answered

DocGen API Returning an Internal Server Error for 2 Specific Docs

Error Specifics: 

ServiceApiException [message =Internal server error; transactionId=ZaMHYIVTW2F79ZwwCV8jDwrDq1JeyDej, requestId = qZD8NvQf6m9MEmAyXUL1VsbebafBpi07, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

ServiceApiException [message =Internal server error; transactionId=9MjoYY4wDNJyuDGPkfC2npD4Q2dlaDUV, requestId = jpwCIllZ1LWHOjl0CGsg9tkM7dhtJ0gp, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

 

When using the .NET PDFServices SDK, I'm receiving the above errors when I attempt to generate PDFs from 2 of my documents. I have a list of 8 similar documents and only those 2 of the 8 are erroring. The JSON data being sent is the same for all 8 of the documents, so I don't think the error is there. I don't see anything in the documents themselves that might cause errors either.

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    Creative363219397w3xCorrect answer
    Inspiring
    Apr 1, 2024 11:45 AM UTC

    I have been facing the same issue for the last Week. What is the solution for this?

    9 replies

    Participant
    Jan 26, 2022 7:28 PM UTC

    I think im facing a similiar issue, was there a fix for this?

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    Creative363219397w3xCorrect answer
    Inspiring
    Apr 1, 2024 11:45 AM UTC

    I have been facing the same issue for the last Week. What is the solution for this?

    Translate
    Raymond Camden
    Community Manager
    Community Manager
    Jun 25, 2021 7:31 PM UTC

    Any chance you could share the Word doc with me, and JSON data too?

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    Josh5CEDAuthor
    Participant
    Jun 25, 2021 11:48 PM UTC

    The ContractData.json file is the same file I send for both of the documents listed below.

    These two .docx files fail 100% of the time I try generating them, however the 6 other contract documents I'm testing are working 100% of the time.

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    Raymond Camden
    Community Manager
    Community Manager
    Jun 28, 2021 5:37 PM UTC

    Sorry for the delay. I can confirm this issue. I've got it down to one particular page. Going to see if we can figure this out.

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    Josh5CEDAuthor
    Participant
    Jun 25, 2021 6:27 PM UTC

    Enterpise support ensured me typical response time was 24 hours, it's been around 96. This is a breaking bug.

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