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EnformeIT
Participant
August 4, 2020
Question

Document Cloud "PDF Embed API" Error: "API Configuration failed"

  • August 4, 2020
  • 1 reply
  • 1400 views

Hello,

I have created multiple Projects within the Adobe Developer Console in order to create new API Keys for the "PDF Embed API" for my company's client websites. While I have been able to create multiple Projects and ultimately able to create multiple API Keys for each of the separate environments, I am now completely unable to create new API Keys.

 

Each time I attempt to enter a new URL for the PDF Embed API to generate the API Key for the project, I am met with the error "API Configuration failed. Please try again."

 

While I have several examples of this process working successfully, now I am unable to create any additional API Keys and I was unable to obtain any assistance through the Contact Us Chat and Phone options.

 

Any assistance directly from Adobe would be appreciated here. Those API Keys that have been generated successfully are working fine and without issue. My need now is the ability to continue creating new API Keys for the remaining projects.

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    Arpan Bhattacharya
    Adobe Employee
    August 5, 2020

    Would like to know some more details on this..

    How many keys have you already created. We have a limit of 20 API keys and would like to understand your use case if you need to create more keys beyind 20.

    Also please let us know if you are trying to create your keys from the following link - https://www.adobe.io/apis/documentcloud/dcsdk/gettingstarted.html

      E
      EnformeITAuthor
      Participant
      August 5, 2020

      Much obliged for the assistance, Arpan.

       

      Firstly, I have been adding these API Keys after creating Projects in the Adobe Developer Console here - https://console.adobe.io/projects. Once a new project has been created, I add the PDF Embed API based on the URLs for each project. This error has occurred previously when attempting to add API Keys, and in particular it occurred when first adding multiple URLs, then only sometimes when adding a single URL.

       

      Currently there are 15 API Keys created, and we should not need more than 20.

      A
      Adobe Employee
      Arpan Bhattacharya
      Adobe Employee
      August 5, 2020

      Thanks for providing the details.

      There is a minor issue on the console which may have thrown this error. While we address that, can you try creating credentials using the link I have provided.

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