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J
Josie25934944zn3n
Participant
January 27, 2023
Question

Document generation error: "It seems there was an error on the server. Please try again"

  • January 27, 2023
  • 1 reply
  • 459 views

I'm using the Adobe Document Generation Add-in to generate a word document from JSON data, but after cilcking 'Generate Document' I am recieving an error message that says: "It seems there was an error on the server. Please try again."

This is what my template looks like: 

And here is my JSON data: 

beginning:

end: 

 

I have the template set up with repeating sections, and the JSON data is set up as an array (I think - I don't know much about JSON). This has worked in the past for me before, and I'm not sure why it isn't working now. 

 

Help would be appreciated. Thank you! 

 

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    1 reply

    J
    Josie25934944zn3nAuthor
    Participant
    January 28, 2023

    One more clarification:

     

    When I generate a document with the JSON screenshots above, the document actually does generate - but the template is not populated.

     

    When I take out {"entries": from the beginning and } from the end of the JSON data, then I get the server error message. 

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