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Participant
Sep 24, 2024 2:09 PM UTC
Question

Documents not embedding with PDF Embed API using iOS 18

Hello,

We are doing some heavy testing of our implementation of the PDF Embed API in our web site and have found that when embedding a pdf document with the latest iOS version, iOS 18, there is some very strange behavior. The document initially loads for less than a second, and then a modal overlay displays reading the following:

 

File preview not available

This application domain ([DOMAIN]) is not authorized to use the provided PDF Embed API Client ID.

 

NOTE: This should not be a Domain/Client ID authorization issue as we are using the same already provisioned domain as when testing in other working device/browser combinations. This seems like a bug. Is this known and/or will it be addressed?

 

Please let us know as soon as possible.

Thank you!

Fred

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    3 replies

    Raymond Camden
    Community Manager
    Community Manager
    Sep 24, 2024 2:43 PM UTC

    This is a known issue we are working to correct ASAP.

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    Participant
    Sep 26, 2024 6:51 AM UTC

    Hello everyone,

    Do you know anything about this ? it is also affecting our service.

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    Raymond Camden
    Community Manager
    Community Manager
    Sep 26, 2024 12:58 PM UTC

    As I literally said above - it is a known issue. We are working on it.

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