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Participant
September 24, 2024
Question

Documents not embedding with PDF Embed API using iOS 18

  • September 24, 2024
  • 1 reply
  • 990 views

Hello,

We are doing some heavy testing of our implementation of the PDF Embed API in our web site and have found that when embedding a pdf document with the latest iOS version, iOS 18, there is some very strange behavior. The document initially loads for less than a second, and then a modal overlay displays reading the following:

 

File preview not available

This application domain ([DOMAIN]) is not authorized to use the provided PDF Embed API Client ID.

 

NOTE: This should not be a Domain/Client ID authorization issue as we are using the same already provisioned domain as when testing in other working device/browser combinations. This seems like a bug. Is this known and/or will it be addressed?

 

Please let us know as soon as possible.

Thank you!

Fred

    This topic has been closed for replies.

    1 reply

    Raymond Camden
    Community Manager
    Community Manager
    September 24, 2024

    This is a known issue we are working to correct ASAP.

    Participant
    September 26, 2024

    Hello everyone,

    Do you know anything about this ? it is also affecting our service.

    Raymond Camden
    Community Manager
    Community Manager
    September 26, 2024

    As I literally said above - it is a known issue. We are working on it.