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Carl37356504spww
Participant
May 13, 2024
Question

Embed API issue

  • May 13, 2024
  • 2 replies
  • 2380 views

Since today we have an Embed API issue. 
The pdf viewer doesn't show a preview anymore.

I get this error:
`Feature can't be enabled or disabled` @featureConfig.js

 

    2 replies

    T
    Thorsten Schneider
    Participant
    June 3, 2024

    We have the same issue and the PDFs won't render anymore.

     

     

    We had plenty of times the problem already that after recent updates the API was not working anymore at all. Overall there seems to be some kind of very poor quality management which leads us to look for another product instead. If there were at least some options to work with older (stable) versions, but in a product where you always gets the latest version thats really not acceptable.

      Raymond Camden
      Community Manager
      Raymond CamdenCommunity Manager
      Community Manager
      June 3, 2024

      Being able to specify a specific version is something we've absolutely flagged as a must have improvement. Right now though it isn't possible. 

      T
      Thorsten Schneider
      Participant
      June 4, 2024

      Would be highly appreciated if that was possible. Overall I am always wondering why so few implementations of the Adobe API are in place. But this might be exactly the reason. Right now in our company there are 20 people in proofreading department who can't work anymore and there is absolutely nothing we can do about it, except changing to another product of Enfocus. Impossible to use your product for a live production system.

        Raymond Camden
        Community Manager
        Raymond CamdenCommunity Manager
        Community Manager
        May 13, 2024

        Can you share the URL where you see this? We had a release a few days ago (https://developer.adobe.com/document-services/docs/overview/pdf-embed-api/releasenotes/).

        N
        nsitu
        Participant
        May 13, 2024

        I don't know if this helps, but I am currently seeing an error on this page
        https://documentservices.adobe.com/view-sdk-demo/index.html#/view/FULL_WINDOW/Bodea%20Brochure.pdf


        The error is  similar to the one reported by @Carl37356504spww 
        Feature can't be enabled or disabled
        setFeatureEnability @ featureConfig.js:188
        Setting a breakpoint here reveals that the console error is happening in the context of a series of cases among which various features are possible, but the feature "GENAI_ANON"  has no corresponding case, and as such it falls back to the default case. 

         

        Of note, there is also an additional error here, not yet explicitly mentioned.  (It may or may not be related):
        Uncaught (in promise) Edit dropin is not loaded

         

         

          Raymond Camden
          Community Manager
          Raymond CamdenCommunity Manager
          Community Manager
          May 20, 2024

          So I see the error in console as well, BUT, the PDF loads, and in your screenshot it loads as well. Can you confirm that the error *appears* to be harmless, vs what Carl said?

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