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Klara29443457rjry
Participant
Jul 19, 2023 10:57 AM UTC
Answered

Embed API - "PREVIEW_RENDERING_FAILED"

Hello! 

I have seen that i am not the only one with this issue, however I didn't see it resolved anywhere, so I will try to post it again. 

 

We are getting the following error code in our app: 

This error occurs at irregular intervals, and sometimes the same document works or does not work - so it cannot be the document nor the authentication. Is there any indication as to what might trigger this and how to resolve this? 

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      AliFarahatCorrect answer
      Participant
      Aug 23, 2023 11:08 PM UTC

      Same here! We need a fix please.

      For my the issue only appears while I am toggling a device preview in chrome

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      12 replies

      help2447472086ah
      Participant
      May 15, 2024 2:45 PM UTC

      Was having this issue and for me it was that we were initializing the PDF embed but not actually rendering the PDF on the page right away.  If the PDF wasn't rendered in 60sec then it would timeout and fire this error.  Refreshing and rendering the PDF would solve the issue.
      The fix for me was only calling the previewPDF logic when the PDF became visible/rendered on the page.  I'm sure you could also render it hidden (display:none) but I didn't test that out.
      Hope it helps!

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      Ankush32081658u5p5
      Participant
      Sep 6, 2023 9:46 AM UTC

      I'm having the same error, need a fix.

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        AliFarahatCorrect answer
        Participant
        Aug 23, 2023 11:08 PM UTC

        Same here! We need a fix please.

        For my the issue only appears while I am toggling a device preview in chrome

        Translate
          chrisb27697179
          Participant
          Aug 23, 2023 8:18 AM UTC

          Also having this issue - would appreciate a fix ASAP

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          JamesDean5655
          JamesDean5655
          Participant
          Aug 21, 2023 4:42 PM UTC

          Was there a resolution to this issue, we have started experiencing the same thing?

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          Alessandro27856169j4cy
          Participant
          Jul 25, 2023 2:32 PM UTC

          In my case, with google chrome, the problem became only with the console opened

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            andres253863769ru0
            Participant
            Jul 24, 2023 5:15 PM UTC

            I'm having the same issue, my customers say they started noticing after last week, pdf aren't sign and at max are 1mb

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              andres253863769ru0
              Participant
              Jul 24, 2023 5:16 PM UTC

              The issue is inconsistent even with the pdf's that fail it sometimes may load

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              Bruno293364179org
              Participating Frequently
              Jul 24, 2023 12:54 PM UTC

               I have verified that it appears that signed documents are causing this issue. I don't know if it's just them, but they sure are.

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              Bruno293364179org
              Participating Frequently
              Jul 24, 2023 2:46 PM UTC

              The error that appears in the code.

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              Bruno293364179org
              Participating Frequently
              Jul 19, 2023 8:50 PM UTC

              Hello. I'm with the same error in my application.
              According to customers, the problem started last week.

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