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yanp62179796
Participant
May 12, 2020
Question

Embeded PDF - visible on PC and Android tablet, but not on iOS (Apple) phone.

  • May 12, 2020
  • 1 reply
  • 495 views

Just signed in to Viewer SDK. Copy and paste simple code on html page. It is not visible on iOS phones. Can I do something to fix the problem. May be it explained somewhere, but I did not found it yet.

Thank you very much!

This topic has been closed for replies.

1 reply

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Adobe Employee
Shubhanshu Dixit
Adobe Employee
May 13, 2020

Thanks for using View SDK, Ideally it should work on iOS phones without any fix. Could you please provide more details about iOS phones(any specific in which you are testing), error, and sample code you used?

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yanp62179796Author
Participant
May 14, 2020

Hello Shubhanshu,

 

I just received message that it does not work on iPhone XR with iOS ver. 13.3

Could you please check what it can be?

Thank you!

S
Adobe Employee
Sumona Ghosh
Adobe Employee
May 14, 2020

Hello,

Sorry to hear that you're facing issues while using View SDK. We would need some additional details in order to help you with the issue.

1. Sample code which you're using.

2. Details about the html file which you're trying to open in iOS device. Any link which we can try out?

3. Screenshot of the error message (if possible) would be super helpful.

 

Thanks!

 

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