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Philipp5FD4
Participant
October 27, 2021
Question

Facing internal server errors on PDF Services API

  • October 27, 2021
  • 2 replies
  • 12348 views

It seems that the Adobe API endpoint for converting DOCX to PDF files suddenly starting responding with ‘Internal Server Errors’ like the following at about 11:35 UTC yesterday (26 Oct):


ServiceApiException [message =An Internal Server Error has occurred.; transactionId=JThRBbTnKBb7sEWccpLnw2K9ZpQfaDsH, requestId = uTxjoJosgnxr9ZhRR4cY26baeJ6JKyai, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

 

We’re using the .NET Adobe.DocumentServices.PDFTools API client version 1.3.0

 

At about 15:16 UTC on 26 Oct we were able to stop the internal server errors by no longer setting the following options on the CreatePdfOperation:

 

CreatePDFOptions.WordOptionsBuilder().WithDocumentLanguage(targetLanguage.ToSupportedDocxDocumentLanguage()).WithCreateTaggedPDF(false).Build();

 

Could you help us understand why your service suddenly started responding with internal errors to all our DOCX to PDF conversion requests with these options set?

 

Also, in our metrics we see time periods where the conversions through the Adobe API are very slow, e.g. PDF to DOCX conversion around 07:30 UTC this morning. Is this a server resource problem on your side? Could you support us in getting better, more consistent performance out of the API?

 

This topic has been closed for replies.

2 replies

-
-Gregory-
Participating Frequently
December 15, 2023

Same problem here since 3 days.

 

regulary error for conversion pdf to docx with 

 

 

{"statusCode":502,"headers":{"Cache-Control":"no-store, must-revalidate, no-cache","Transfer-Encoding":"chunked","X-Request-ID":"7YtPdo2XI5yBOsjNsFFVR5MHL0SbR6Ck","Pragma":"no-cache","X-Content-Type-Options":"nosniff","Strict-Transport-Security":"max-age=31536000; includeSubdomains","x-robots-tag":"noindex,nofollow","Vary":"accept-encoding","Timing-Allow-Origin":"*","x-ms-apihub-cached-response":"true","x-ms-apihub-obo":"false","Date":"Fri, 15 Dec 2023 16:02:10 GMT","Content-Type":"application/json","Expires":"Thu, 01 Dec 1994 16:00:00 GMT"},"body":{"error":{"code":502,"source":"france-001.azure-apim.net","clientRequestId":"ae242d6e-edb6-457b-a4e9-ad99c432a034","message":"BadGateway","innerError":{"error":{"code":"INTERNAL_SERVER_ERROR","message":"There was an error processing your request."}}}}}
Raymond Camden
Community Manager
Raymond CamdenCommunity Manager
Community Manager
December 15, 2023

Gregory, there is no need to post multiple times. I responded on your other thread. 

Raymond Camden
Community Manager
Raymond CamdenCommunity Manager
Community Manager
October 27, 2021

This should be fixed now - please let us know if not.

A
Andhra33792306lssw
Participating Frequently
December 15, 2023

ServiceApiException [message =An Internal Server Error has occurred.; requestId=bffcaf76-cd3b-4002-a5a0-119203cf1a4a, requestId = bffcaf76-cd3b-4002-a5a0-119203cf1a4a

 

 

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