Getting CORRUPT_DOCUMENT error when polling for status

Forum|Forum|1 year ago
January 10, 2025
1 reply
387 views

I created a new template for my internal demo and gettign this error message.

com.adobe.pdfservices.operation.exception.ServiceApiException: description ='The input file appears to be corrupted and cannot be processed.; requestId=ab4180cf-d0c5-4db7-81d2-8dda5afb4ce7'; requestTrackingId='5760077d-9505-4c25-bbe0-36b9d157d63a'; statusCode=400; errorCode=CORRUPT_DOCUMENT

I had several tempalte screate 4-5 weeks back and all are still working fine. Event If I upload the same old template again, it works file. But If I re-save the same old template and upload, I get this error. After all the trubleshooting, I conclude that there could have been updates to my Microsfot Office in last 4-5 weeks and that started this problem where the API thinks the file is corrupted.

Can you please using the trakcing ID get some logs and help me so I can complete my evaluation process and provide demo internally for purchanse decision?

Thanks.

Joel Geraci

Community Expert

That sounds right. Can you share your original before and after templates?

A

aftab_5843Author

Participant

Thanks Joel for looking into this issue. I am attaching the three templates. The salesOrderTemplate.docx is the original one provided in Java SDK for testing. It works fine when java class MergeDocumentToPDF is run for PDF generation.

I open up the salesOrderTemplate.docx in my MS-Words and just resaved it as salesOrderTemplate-resave.docx. I ran the same Java SDK program MergeDocumentToPDF using SalesOrder JSON. It returned the following exception...

com.adobe.pdfservices.operation.exception.ServiceApiException: description ='The input file appears to be corrupted and cannot be processed.; requestId=e3c7a80c-d9f3-404e-995a-559a22e57b69'; requestTrackingId='0318fbf9-d449-4aba-bb90-ced21052c809'; statusCode=400; errorCode=CORRUPT_DOCUMENT
at com.adobe.pdfservices.operation.internal.PDFServicesHelper.pollJob(PDFServicesHelper.java:347) ~[pdfservices-sdk-4.2.0.jar:4.2.0]
at com.adobe.pdfservices.operation.internal.PDFServicesHelper.getJobResult(PDFServicesHelper.java:224) ~[pdfservices-sdk-4.2.0.jar:4.2.0]
at com.adobe.pdfservices.operation.PDFServices.getJobResult(PDFServices.java:132) ~[pdfservices-sdk-4.2.0.jar:4.2.0]
at com.adobe.pdfservices.operation.samples.documentmerge.MergeDocumentToPDF.main(MergeDocumentToPDF.java:93) [classes/:?]

It was working fine almost 4-5 weeks back. If I create any template, even a template with just one line and JSON tag. The PDF generation fails with the same error.

However, Please note if I change the output format to DOCX, then it works fine.

As a workarond, if I upload the template to my Gogole drive, open it up in Gogle Doc, save it as Gogle Doc, then download it as Words DOCX. The the PDF generation works fine. I have attahced the file salesOrderTemplate-resave-googledoc.docx created thru google doc hack. However, gogle doc distorts the template formatting in some cases and therefore cannot be used for all templates.

I feel the issue is related to PDF generation and statred recently, perhaps due to updates in Microsoft Words.

Please let me know if you anything else.

salesOrderTemplate.docx

salesOrderTemplate-resave.docx

salesOrderTemplate-resave-googledoc.docx