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Participating Frequently
Apr 3, 2025 2:33 AM UTC
Question

How to fix no glyph for font error when downloading PDF

When trying to download an asset I'm getting the following error:

 

{"error":{"code":"INVALID_PARAMS","message":"No glyph for U+0049 (I) in font EZNAFM+Tahoma-Bold; requestId=h0RYKNtoOzz35ajEewaaROkvT4yPLDuG","status":400},"status":"failed"}

 

After investigating the font's used in my PDF and I found the following error on this specific font Tahoma-Bold

 

 

How can I go about resolving this issue? TIA

    5 replies

    6ixpathsAuthor
    Participating Frequently
    Apr 29, 2025 3:34 PM UTC

    Bumping for visibility

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    Joel Geraci
    Community Expert
    Community Expert
    Apr 29, 2025 3:59 PM UTC

    There's definitely something corrupt about the file. Try opening it in Acrobat and Save As to rewrite everything then try again.

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    Joel Geraci
    Community Expert
    Community Expert
    Apr 3, 2025 2:30 PM UTC

    Can you share the file?

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    6ixpathsAuthor
    Participating Frequently
    Apr 4, 2025 3:22 AM UTC

    Please see attached. I can do without the second page if the font resides there. Thanks!

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