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Participating Frequently
April 3, 2025
Question

How to fix no glyph for font error when downloading PDF

  • April 3, 2025
  • 2 replies
  • 729 views

When trying to download an asset I'm getting the following error:

 

{"error":{"code":"INVALID_PARAMS","message":"No glyph for U+0049 (I) in font EZNAFM+Tahoma-Bold; requestId=h0RYKNtoOzz35ajEewaaROkvT4yPLDuG","status":400},"status":"failed"}

 

After investigating the font's used in my PDF and I found the following error on this specific font Tahoma-Bold

 

 

How can I go about resolving this issue? TIA

    2 replies

    6ixpathsAuthor
    Participating Frequently
    April 29, 2025

    Bumping for visibility

    Joel Geraci
    Community Expert
    Community Expert
    April 29, 2025

    There's definitely something corrupt about the file. Try opening it in Acrobat and Save As to rewrite everything then try again.

    Joel Geraci
    Community Expert
    Community Expert
    April 3, 2025

    Can you share the file?

    6ixpathsAuthor
    Participating Frequently
    April 4, 2025

    Please see attached. I can do without the second page if the font resides there. Thanks!