Internal server error 500 with PDF Service Node SDK

Question

Hello,

I have an application using the PDF Service API that creates MergeDocument Job with a Word document job and JSON object.

This has been working fine for the last six months and stopped working today (the last successful job was on the 23rd of April). Any submitted job returns a 500 INTERNAL_SERVER_ERROR even if it was successful previously.

Here are some request tracking id :

- requestTrackingId: '5e81e072-b5c9-41b7-bfaa-551bf6f80002'

- requestTrackingId: '75201d3b-2fb3-47df-9e04-a71a74cfa3cd'

- requestTrackingId: '209431c0-9b3b-4531-8e8a-a31088e4eef3'

They were submitted with @adobe/pdfservices-node-sdk@4.0.0 and @adobe/pdfservices-node-sdk@4.1.0.

When tested with an empty document the job is successful, if the error comes from the submitted template I cannot found the reason. The template didn't change recently.

Thank you for your help

Maxence22481933ceo0 · Answer

After some tests, the issue appears as soon as a repeating-section block is added to the document.

Even with the example from the documentation, the job failed (requestTrackingId: 'd80fd4fa-74e3-440f-ab92-22186c1896a8')

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