Skip to main content
Participant
May 29, 2022
Question

Internal server Error trying to Compress or Protect a file

  • May 29, 2022
  • 1 reply
  • 400 views

Hi everyone, I'm getting this error from the PDFServicesSdk for NodeJS:

 

Exception encountered while executing operation ServiceApiError: An Internal Server Error has occurred.; transactionId=nvbyhAvF2nyXcyUsuGwZL2E1dJb5CFiI
at C:\Users\Javier\personal-projects\petdx\brochure-watermarking\node_modules\@adobe\pdfservices-node-sdk\src\internal\api\cpf-api.js:197:20
at IncomingForm.<anonymous> (C:\Users\Javier\personal-projects\petdx\brochure-watermarking\node_modules\formidable\lib\incoming_form.js:107:9)
at IncomingForm.emit (events.js:314:20)
at IncomingForm.EventEmitter.emit (domain.js:506:15)
at IncomingForm._maybeEnd (C:\Users\Javier\personal-projects\petdx\brochure-watermarking\node_modules\formidable\lib\incoming_form.js:557:8)
at JSONParser.parser.onEnd (C:\Users\Javier\personal-projects\petdx\brochure-watermarking\node_modules\formidable\lib\incoming_form.js:532:10)
at JSONParser.end (C:\Users\Javier\personal-projects\petdx\brochure-watermarking\node_modules\formidable\lib\json_parser.js:29:8)
at IncomingMessage.<anonymous> (C:\Users\Javier\personal-projects\petdx\brochure-watermarking\node_modules\formidable\lib\incoming_form.js:132:30)
at IncomingMessage.emit (events.js:326:22)
at IncomingMessage.EventEmitter.emit (domain.js:506:15) {
requestTrackingId: 'qXuXNVhL8oEsyehV8LVZYDlueQ4xI4mE',
statusCode: 500,
errorCode: 'INTERNAL_SERVER_ERROR'
}

 

I think it has something to do with the file because it only happens for some files.

 

Thanks,

    This topic has been closed for replies.

    1 reply

    Kyle Julé24692827
    Adobe Employee
    Adobe Employee
    June 3, 2022

    Hi there,

    I'd be happy to help, but I'll need some additional information. The stack trace you shared seems to mostly involve code you've written, so I can't determine what you're trying to do.

    If you could provide me with the files you're utilizing (PDF, Word Doc, etc), and what feature of the SDK you're using, I can dig into it. If you could send me the file that works and the one that doesn't that would help.

    Feel free to email me at aft14024@adobe.com