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Pawel32871695q3qa
Participant
September 2, 2025
Answered

Is adobe PDF services facing some problems currently?

  • September 2, 2025
  • 4 replies
  • 295 views

I use Adobe PDF Services API (Document Generation API) from November 2023 with success, but today when generating document the status is "in progress" and never changes.

My flow is:
I call POST https://pdf-services-ew1.adobe.io/assets and response is ok. I receive assetID and uploadUri
then I upload my docx template file by calling PUT to uploadUri this also ends up with status code 200
then I call POST https://pdf-services-ew1.adobe.io/operation/documentgeneration and this ends up with correct response where I receive `location` header with url
But the thing is that when I call this url the response is `{"status": "in progress"}` and never changes.

Since all was working fine for almost 2 years and nothing was changed in flow on my side I assume there that maybe you face some issues on your side? I would be grateful for any information

 

Correct answer Joel Geraci

We've been having some issues. You can always check here https://status.adobe.com/cloud/document_cloud to see the current status of the services. 

4 replies

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alistair_4017
Participant
September 8, 2025

Yes, we are having exactely the same issue. No changes our side.

I was using '-ew1' but changed the domain to default pdf-services.adobe.io, but that is not working either.

The current services status does not reflect our continuing 'in progress" issue for both domains.

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Pawel32871695q3qaAuthor
Participant
September 3, 2025

Thanks @Shashank35843121v3ro or your feedback.
@Joel Geraci I was not aware of this status link. Next time I will check it first. Thanks!

Joel Geraci
Community Expert
Joel GeraciCommunity ExpertCorrect answer
Community Expert
September 2, 2025

We've been having some issues. You can always check here https://status.adobe.com/cloud/document_cloud to see the current status of the services. 

S
Adobe Employee
Shashank35843121v3ro
Adobe Employee
September 2, 2025

We would like to inform you that an issue was identified specifically affecting the EU region. The recovery process is currently in progress, and services are showing recovery now. Please confirm on the recovery at your end.

A detailed Root Cause Analysis (RCA) will be shared with you shortly once the investigation is complete.

Thank you for your patience and understanding.

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