Is Document Generation API facing some problems currently?

Question

I use Document Generation API from November 2023 with success, but today when generating document the status is "in progress" and never changes.

My flow is:
I call POST https://pdf-services-ew1.adobe.io/assets and response is ok. I receive assetID and uploadUri
then I upload my docx template file by calling PUT to uploadUri this also ends up with status code 200
then I call POST https://pdf-services-ew1.adobe.io/operation/documentgeneration and this ends up with correct response where I receive `location` header with url
But the thing is that when I call this url the response is `{"status": "in progress"}` and never changes.

Since all was working fine for almost 2 years and nothing was changed in flow on my side I assume there that maybe you face some issues on your side? I would be grateful for any information

Shashank35843121v3ro · Answer

We would like to inform you that issue was identified specifically affecting the EU region. The recovery process is currently in progress, and services are showing recovery now. Please confirm on the recovery at your end now.

A detailed Root Cause Analysis (RCA) will be shared with you shortly once the investigation is complete.

Thank you for your patience and understanding.

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