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defaultupejg1907lwk
Participant
January 19, 2022
Question

Is there even any support?

  • January 19, 2022
  • 1 reply
  • 514 views

Hey guys,

I used the free trial with the document services but hitting the quota limits now. I signed up to the service through AWS, but when I use the credentials created through AWS I get an error stating:


ServiceApiError: Not authorized to call this engine


Is there any support for the paid services, do they even work through AWS?


Many thanks, J

    This topic has been closed for replies.

    1 reply

    D
    defaultupejg1907lwkAuthor
    Participant
    January 19, 2022

    I just switched back to the free account and these credentials work just fine. How do I get a paid account through AWS. Has anyone got the PDF services working through AWS marketplace?

    S
    Community Manager
    Sid.SidhuCommunity Manager
    Community Manager
    January 20, 2022

    Hi @defaultupejg1907lwk!!

    Could you please confirm the Country for the AWS account billing address? Please note that Adobe PDF Service API (via AWS Marketplace) is available to some countries only as listed here: https://www.adobe.io/document-services/docs/overview/pdf-services-api/awsmarketplace/

     

    Do you know if you your organization also has any license agreement for other Adobe products? Thanks for your response, it will help us to narrow down the issue. Thanks!

     

     

    D
    defaultupejg1907lwkAuthor
    Participant
    January 20, 2022

    We reside in Germany, covered in the list, and we also have Creative Cloud subscriptions, but not with this account.

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