Licensing

Hello,
our organisation is licensed for Adobe Creative Cloud and I have signed in and setup the API credentials using our enterprise admin account. I also opened a ticket with Adobe Entprise Support asking if I had done this correctly and whether we are correctly licensed. Adobe Enterprise Support informed me that;

"Since I am from the Support team with the Acrobat Dc application I don’t have the expertise on this. I would suggest you to please put your query here: https://community.adobe.com/t5/document-services-apis/bd-p/Document-Cloud-SDK?page=1&sort=latest_replies&filter=all to get the answers."

Is this correct forum to be asking these questions? Why is support not able to tell answer my questions?

Thanks,

Grant