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Thanh Tu Nguyen
Participant
Dec 6, 2023 3:12 PM UTC
Question

NodeJS Compress PDF Socket Hang Up

2023-12-06T15:01:43.672Z: Exception encountered while executing operationdescription = request timed out, 10 seconds expired; requestTrackingId = undefined; statusCode = 0; errorCode = UNKNOWN
2023-12-06T22:01:43.693:[ERROR]: Unexpected Error, request could not be completed Error: socket hang up

 

I found some posts that have the same issue, but none of them are working for me:
https://community.adobe.com/t5/acrobat-services-api-discussions/socket-hang-up-nodejs-compresspdf/m-p/12721107
https://community.adobe.com/t5/acrobat-services-api-discussions/document-services-api-node-js-socket-hang-up/m-p/12044544

 

 

Has anyone had experience with this or can suggest what I can do?

 

Thanks!

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    3 replies

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    Dec 6, 2023 6:35 PM UTC

    Have you tried increasing the timeout? https://developer.adobe.com/document-services/docs/overview/pdf-services-api/howtos/#tag/PDF-Accessibility-Checker/operation/pdfoperations.accessibilitychecker.jobstatus

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    Thanh Tu NguyenAuthor
    Participant
    Dec 7, 2023 3:38 PM UTC

    Thanks for replying. 

    I've tried, but it's still not working.

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    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    Dec 7, 2023 4:42 PM UTC

    You mind sending me the PDF you are compressing? You can attach it, or email it to me at jedimaster@adobe.com. I won't share it. 

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