Not able to convert pptx to pdf

2 replies
102 views
Translate

Hi,

I'm using CreatePDFJob , to convert my pptx to pdf. My submitted job goes in hung state, and never responds.
I have attached a pptx, which has only one slide, which is causing the issue. The slide has image, which I suspect is root cause.

Please let me know how solve this issue.

thanks

pdf-test.pptx

Joel Geraci

Community Expert

I received a timeout error when I tried to run the file through the API, and the previewer for this website also failed to load it. I suspect the file is corrupt in some way.

Translate

M

mudassar.merchantAuthor

Participant

If you open the PPTX, it works fine. Which means it is not corrupted. The PPTX I have uploaded is a very stripped down version of my client presentation. I have zeroed down the cause to the image on the slide. If i remove the image, the conversion works fine. But i'm not getting what is the issue with the image. If i come to know, either its color space, or something else is causing it, i can correct the image on the slide and then submit the job.

So i'm guidance over here.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.