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2 replies

Joel Geraci
Community Expert
Joel GeraciCommunity Expert
Community Expert
July 21, 2022

What domain did you register when yo ugot your credentials? The most common cause of this error is that the credentials don't match the domain. If the file is stored on a different domian it might be a CORS issue.

    Kyle Julé24692827
    Adobe Employee
    Kyle Julé24692827
    Adobe Employee
    July 21, 2022

    Hi there,

    I get a 404 error when I open that link. You should be able to check out any console errors in the browser to get a better idea of what's going wrong. It may have to do with CORS policy, in which case you would see an error in the console talking about CORS. Or maybe your link is just broken?

    Let us know if you have any more questions.

    D
    default22226406zr5fslAuthor
    Participant
    July 21, 2022

    Hi Kyle,

    Sorry we are cleaning data in production, can you please check the stage url - https://stage-pifucsshnsslp.jnjsea.com/showdocument/61ba1d0102d531
    The file preview error on iOS Device(iPhone 11 15.3.1) & some of the iOS devices, for windows, Andriod web & app all are working fine.

    Thanks

    Kyle Julé24692827
    Adobe Employee
    Kyle Julé24692827
    Adobe Employee
    July 21, 2022

    It is quite strange that a specific device would have an issue with embedding while other devices don't. Are you able to provide an error message from the browser console on the device that doesn't work?

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