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Participant
Jan 8, 2024 9:04 PM UTC
Question

PDF Embed API: PDF Annotation is loading old version(cached) in EDGE.

Hi,

 

PDF Embed API document, is displaying old version of the PDF in MS Edge browser.

 

When users add annotations and save, EDGE does not refresh until "Empty Cache And Hard Refresh" is clicked in the browser. 

 

This behavior is not seen in Chrome or Firefox.

Any advice would be helpful.

 

Thanks,

Kalyan

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    8 replies

    Participant
    Apr 8, 2024 2:17 PM UTC

    Hi,

     

    Any resolution for this ?

     

    I'm facing a similar challenge and ahve raised a seperate thread.

     

    https://community.adobe.com/t5/acrobat-services-api-discussions/adobe-pdf-embed-api-caching-issues-showing-older-annotations/m-p/14542320#M8370

     

    Thanks,

    Puneeth.

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    Raymond Camden
    Community Manager
    Community Manager
    Jan 8, 2024 9:34 PM UTC

    I assume on save you are handling the event, getting the bits to a server?

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    Participant
    Jan 8, 2024 9:39 PM UTC

    Yes, document is saving properly. When viewed offline it has updated changes but not on browser. Looks like PDF is cached on the browser side.

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    Raymond Camden
    Community Manager
    Community Manager
    Jan 8, 2024 9:40 PM UTC

    Could be cache control settings on the document. Different browser settings too. I'd check those first.

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