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Participant
January 8, 2024
Question

PDF Embed API: PDF Annotation is loading old version(cached) in EDGE.

  • January 8, 2024
  • 2 replies
  • 1758 views

Hi,

 

PDF Embed API document, is displaying old version of the PDF in MS Edge browser.

 

When users add annotations and save, EDGE does not refresh until "Empty Cache And Hard Refresh" is clicked in the browser. 

 

This behavior is not seen in Chrome or Firefox.

Any advice would be helpful.

 

Thanks,

Kalyan

    This topic has been closed for replies.

    2 replies

    Participant
    April 8, 2024

    Hi,

     

    Any resolution for this ?

     

    I'm facing a similar challenge and ahve raised a seperate thread.

     

    https://community.adobe.com/t5/acrobat-services-api-discussions/adobe-pdf-embed-api-caching-issues-showing-older-annotations/m-p/14542320#M8370

     

    Thanks,

    Puneeth.

    Raymond Camden
    Community Manager
    Community Manager
    January 8, 2024

    I assume on save you are handling the event, getting the bits to a server?

    Participant
    January 8, 2024

    Yes, document is saving properly. When viewed offline it has updated changes but not on browser. Looks like PDF is cached on the browser side.

    Raymond Camden
    Community Manager
    Community Manager
    January 8, 2024

    Could be cache control settings on the document. Different browser settings too. I'd check those first.