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R
Rex26229303zg6d
Participant
May 9, 2023
Question

PDF Embed Issue Started in mid April 2023

  • May 9, 2023
  • 2 replies
  • 532 views

I develope on a site that makes a lot of use of the PDF Embed API. We view many different types of PDF files without any problems. It has been working fine for over a year until about mid April 2023 when the employee paychecks we display started displaying with all the text in white making it unreadable in the viewer. All other PDF files on the site look fine in the viewer. If you download the PDF check or view it in a browser's built in viewer the PDF looks fine. If you use the Optimize option in Acrobat PRO the file will then display correctly in the Viewer. You can see this issue occuring at the URL below which is showing a fake user pay check. Any help in correcting this issue would be greatly appriciated.

 

https://support.c2essentials.com/Clients/View.html

 

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      2 replies

      Raymond Camden
      Community Manager
      Raymond CamdenCommunity Manager
      Community Manager
      August 15, 2023

      Can you try clearing your cache and seeing if that helps?

      T
      TacoSalad
      Participating Frequently
      August 15, 2023

      No luck, a few of us have tried that and evren tried different browsers but the issue persists.

      Raymond Camden
      Community Manager
      Raymond CamdenCommunity Manager
      Community Manager
      August 15, 2023

      Got a URL you can share that shows the issue?

      T
      TacoSalad
      Participating Frequently
      August 15, 2023

      I just started having the same issue today.  Were you able to find out the cause of the issue?  It seems to only affect some of our PDFS and several of them started doing this today.

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