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arichika.taniguchi
arichika.taniguchi
Participant
May 31, 2023
Question

PDF generation by PDF Services API is slowing down? from 5:00 on 05/31/2023 GMT.

  • May 31, 2023
  • 2 replies
  • 1083 views

Dear all,
Is the PDF generation process by the PDF Services API slowing down?
Not all generation requests, but some, are being delayed by 10 to 30 minutes.

The time the delay is occurring is around 5:00 on 05/31/2023 GMT.

 

      This topic has been closed for replies.

      2 replies

      arichika.taniguchi
      arichika.taniguchiAuthor
      Participant
      May 31, 2023

      After a short period of time, the generation returns to the original process and completes in about 10 seconds, but subsequent processing slows the generation process to a few minutes to 10 minutes. The slowdown continues several times (about 4 to 6 times) and then returns to normal.

       

      NET PDF SDK has a bug, it does not time out on polling check of the generated results. If the execution is left not finished within the usual time, it will wait for 10 to 30 minutes for generation.

      We have rewritten it to force a timeout and request re-generation to mitigate the impact of the issue.

      arichika.taniguchi
      arichika.taniguchiAuthor
      Participant
      June 1, 2023

      It has been about 20 hours since the event occurred, I have confirmed that the event is listed on the status page at 1:00 GMT time and that the Adobe team is aware of it.

       

      https://status.adobe.com/products/503500

       

      However, PDF generation times remain erratic, thanks and encouragement to the Ops team.

      arichika.taniguchi
      arichika.taniguchiAuthor
      Participant
      May 31, 2023

      Where can I find the PDF Services API operational status page?

        A
        Aftia_Jeff
        Inspiring
        May 31, 2023

        https://status.adobe.com/cloud/document_cloud

        arichika.taniguchi
        arichika.taniguchiAuthor
        Participant
        May 31, 2023

        Thank you. This URL points to the relevant service group, but the quality of service is not in normal condition.
        https://status.adobe.com/products/503500

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