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arichika.taniguchi
Participant
May 31, 2023
Question

PDF generation by PDF Services API is slowing down? from 5:00 on 05/31/2023 GMT.

  • May 31, 2023
  • 2 replies
  • 1083 views

Dear all,
Is the PDF generation process by the PDF Services API slowing down?
Not all generation requests, but some, are being delayed by 10 to 30 minutes.

The time the delay is occurring is around 5:00 on 05/31/2023 GMT.

 

    This topic has been closed for replies.

    2 replies

    arichika.taniguchi
    Participant
    May 31, 2023

    After a short period of time, the generation returns to the original process and completes in about 10 seconds, but subsequent processing slows the generation process to a few minutes to 10 minutes. The slowdown continues several times (about 4 to 6 times) and then returns to normal.

     

    NET PDF SDK has a bug, it does not time out on polling check of the generated results. If the execution is left not finished within the usual time, it will wait for 10 to 30 minutes for generation.

    We have rewritten it to force a timeout and request re-generation to mitigate the impact of the issue.

    arichika.taniguchi
    Participant
    June 1, 2023

    It has been about 20 hours since the event occurred, I have confirmed that the event is listed on the status page at 1:00 GMT time and that the Adobe team is aware of it.

     

    https://status.adobe.com/products/503500

     

    However, PDF generation times remain erratic, thanks and encouragement to the Ops team.

    arichika.taniguchi
    Participant
    May 31, 2023

    Where can I find the PDF Services API operational status page?

    Inspiring
    May 31, 2023
    arichika.taniguchi
    Participant
    May 31, 2023

    Thank you. This URL points to the relevant service group, but the quality of service is not in normal condition.
    https://status.adobe.com/products/503500