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pablom33545225
pablom33545225
Participant
May 7, 2020 8:22 AM UTC
Question

Pdf not loading

Hi!,

 

I am using the PDF viewer SDK API to load PDF files on my website and with one in particular I get this:

And no load, if press 'ok' never just charge.

I attach the PDF with which it happens to me to see if you can help me to know why it happens.

 

Regards!

 

 

 

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    9 replies

    Community Manager
    brajeshk12751679Community Manager
    Community Manager
    May 7, 2020 3:20 PM UTC

    Thanks for using View SDK. We are sorry that you aren't able to open this document. It seems there are some issues specific to this file. We are investigating and will get back to you shortly.

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      Adobe Employee
      Suren P
      Adobe Employee
      May 12, 2020 2:58 PM UTC

      This appears to be an issue with underlying engine, its taking time as it is specific to this file. We will let you know once we have a fix.

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      pablom33545225
      pablom33545225Author
      Participant
      May 14, 2020 9:32 AM UTC

      Thanks, I hope you can help me

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