PDF Service API - Not processing an uploaded file

Hi

We have been getting no PDF processing of .xls files for the last week - spotted 02/September/2025.

I can generate a token, assigned an upload URI, receive a location, and upload the xls successfully.

Monitoring the process returns "in progress" until default time-out of 10min.

So, the file goes up but isn't coming down.

I can only assume the issue lies on Adobe's side of the fence.

I have tried the following endpoints:

https://pdf-services.adobe.io 

https://pdf-services-ue1.adobe.io 

https://pdf-services-ew1.adobe.io  

• We are on Free Tier and have used only 51/500 transactions this month.
• I notice that the storage points are hosted by AWS. Is this a factor?
• I check the Status dashboard constantly but always shows everthing is ok.
• Is anyone else having this problem?

Regards

Alistair