PDF version compatibility

Forum|Forum|4 years ago
July 25, 2021
1 reply
3303 views

Hello,

We are using the embedded pdf viewer in our platform, and we started seeing files that just wouldn't open in the viewer.

The error was just a stacktrace starting from: "at self.___cxa_throw (wasm_acrobat2.js:1)"

When looking at the file locally on my Mac Preview tool, it opened correctly, and when clicking on "inspect tool" it shows pdf version: 1.7

is this a version that you do not support?

re-saving the file created the same pdf with version 1.3 did work eventually

my question - which versions of PDF files the embedded viewer supports? what can we do when investigating a file that doesn't open?

Thanks,

Ron,

Navina

This topic has been closed for replies.

Joel Geraci

Community Expert

Embed API can display PDF 1.7. I suspect the PDF files were malformed and that by saving them as 1.3, forced the PDF to be rewritten and that fixed it.

Can you share to originals for me to confirm?

R

Ron5E45Author

Participant

Hi Joel, thanks for the response

unfortunately I cannot send the files (we have multiple) since they contain sensitive information

Those files are opened correctly with Adobe Acrobat Reader DC on my mac, Chrome PDF viewer and with Mac Preview tool, they just won't open on the embedded js viewer, why can this happen?

Something else I noticed when openning with Adobe Acrobat Reader DC - those documents all have a signature, is this something that the embedded viewer cannot handle?

Thank you,

Ron

S

sabarishchokkalingom

Participating Frequently

Hi @Joel Geraci

We are also facing the same issue.

Seems the PDF version 1.7 not compatible with the embed view.

Rendering just the boxes, while chrome browser does open the entire document.

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