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PDF Viewer/Embed PDF API seems to be very slow in loading the contents of the PDF inside the iframe

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Hi,

We have noticed the PDF Viewer(in AEM)/Embed PDF API seems to load the pdf very slowly and sometimes even after loading we see the images are going grey and loading again. Its taking almost 3 minutes to open some pdf's we have on our site. Can someone please suggest if there is a way to speed up the PDF Viewer?

PDF Embed API

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adebayo227118878dfp

Participant

I'm also having this issue, it's taking 3-4 minutes on a high-speed network, and times forever on a slow network. Is there any suggestion, please?

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Community Manager

Community Manager

Is it possible to share some sample URLs for us to see?

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James23237752cf5o

Participant

I have the same issue with a PDF that's only 303KB.

I keep getting the popup:

File preview error
File preview not available, please reload to try again.

I have to keep pressing the reload button several times for it to download the entire file for viewing.

poconoconcertchorale.org/Program.pdf

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James23237752cf5o

Participant

Clarification of my post just above (it seems I'm not allowed to edit my own posts!):

I have the same issue with a PDF that's only 303KB.

I keep getting the popup:

>>>>>>>>>>

File preview error
File preview not available, please reload to try again.

>>>>>>>>>>

I have to press the reload button several times for it to download the entire file for viewing:

poconoconcertchorale.org

Yet the PDF file can be seen immediately via its direct URL: poconoconcertchorale.org\Program.pdf

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Participant

We are having the same issue. The PDF files are only 2 or 3mb, but taking a minute or more to load.

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