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Matt265821938xuq
Participant
January 18, 2024
Question

Premium API suddenly switched to free tier

  • January 18, 2024
  • 1 reply
  • 1006 views

Hello! 

 

We have been using Adobe API services with Power Automate at our org happily for the last year. In January, our credentials expired so we generated new ones on the project and we've hit our 500 item limit and it's causing issues.

 

I have asked for sales to reach out and I've submitted a technical request form but I have not had either acknowledged or returned. We're a bit dead in the water. Is there any way for us to hook up our AWS payments with our services again so we can get rid of this iterruption? 

 

Thanks in advanced for any advice.

    This topic has been closed for replies.

    1 reply

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    January 18, 2024

    AWS isn't supported as a payment option. Were you using pay as you go? If so, that was deprecated a while ago and you should have gotten multiple emails about that. If you have a sales contract, you should have a contact - have you tried them?

    M
    Matt265821938xuqAuthor
    Participant
    January 18, 2024

    Thank you - we were using pay-as-you-go. I didn't get emails, but I will check in with the team to see. Thanks for the quick response. 

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    January 22, 2024

    Hi, checking in on this, are you ok now? If not, do you mind emailing me (jedimaster@adobe.com) directly please?

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