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Participating Frequently
March 6, 2023
Question

Python PDF Services API Error Timeout

  • March 6, 2023
  • 1 reply
  • 785 views

I'm facing an issue when extracting a pdf. It only has 5 pages in total and it gave me a timeout error as below. 

 

ERROR MESSAGE:

description =ERROR - Unable to extract content. Internal error: Processing timeout; requestTrackingId=ec3aebd4-c2a8-49dd-a9bd-0a7864a7f2bd; statusCode=500; errorCode=TIMEOUT

 

However, when I split the document into individual pages and hit the API for each page, the extraction works fine. So, I tried increasing the timeout config using the code below, but that does not seem to work. It is still giving me the same error.

 

 

client_config = ClientConfig.builder().with_connect_timeout(200000).with_read_timeout(600000).build()

 

 

Does anyone have any idea to resolve this?

 

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    1 reply

    Participant
    April 19, 2024

    me too