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C
CoWrks35642561cjhn
Participant
February 23, 2024
Question

Restricted error while compressing PDF

  • February 23, 2024
  • 2 replies
  • 802 views

Hi,
Getting an error while compressing a document. The error message says,

com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Source file cannot be processed because of some restrictions.; requestId=1daea1a6-.......................'; requestTrackingId='1daea1a6-2e7b-...............'; statusCode=400; errorCode=DOCUMENT_RESTRICTED

I removed requestTrackingId, requestId values and replaced with .............. due to privacy.

Could someone please help me why is it throwing error?

 

    This topic has been closed for replies.

    2 replies

    A
    AdbeUser_2024
    Participant
    November 25, 2024

    Any updates on this issue?.

    I experience similar issue and document is not protected. 

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    November 25, 2024

    Can you share the document with me? If it's private, you can email it to me directly at jedimaster@adobe.com.

    A
    AdbeUser_2024
    Participant
    November 26, 2024

    I have emailed you the sample doc and requestId which can be helpful for your reference.

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    February 23, 2024

    Is the PDF protected in any way?

    C
    CoWrks35642561cjhnAuthor
    Participant
    February 26, 2024

    No. We can open the PDF normally without any password restrictions.

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