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CoWrks35642561cjhn
Participant
Feb 23, 2024 8:23 AM UTC
Question

Restricted error while compressing PDF

Hi,
Getting an error while compressing a document. The error message says,

com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Source file cannot be processed because of some restrictions.; requestId=1daea1a6-.......................'; requestTrackingId='1daea1a6-2e7b-...............'; statusCode=400; errorCode=DOCUMENT_RESTRICTED

I removed requestTrackingId, requestId values and replaced with .............. due to privacy.

Could someone please help me why is it throwing error?

 

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    6 replies

    AdbeUser_2024
    Participant
    Nov 25, 2024 8:41 PM UTC

    Any updates on this issue?.

    I experience similar issue and document is not protected. 

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    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    Nov 25, 2024 10:17 PM UTC

    Can you share the document with me? If it's private, you can email it to me directly at jedimaster@adobe.com.

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    AdbeUser_2024
    Participant
    Nov 26, 2024 3:26 PM UTC

    I have emailed you the sample doc and requestId which can be helpful for your reference.

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    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    Feb 23, 2024 2:39 PM UTC

    Is the PDF protected in any way?

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    CoWrks35642561cjhnAuthor
    Participant
    Feb 26, 2024 5:58 AM UTC

    No. We can open the PDF normally without any password restrictions.

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