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Philipp5FD4
Participant
November 8, 2021
Question

Slow service from Document Services API

  • November 8, 2021
  • 1 reply
  • 2009 views
Hello, 
 
We are having problems with periodic times of slow service. Since these are not individual outliers, but all conversion requests suddenly taking minutes, we don't think it is due to the documents been converted at the time.
 
Especially since earlier this morning, we see that a conversion might take more than 5 min in average (we see ranges of 3 min up to 17 min). As we are currently increasing the traffic we send to using the pdf conversion, we would like to ensure these wait times can be reduced. 
 
Could you help us understand what might be the reason for this?

Thank you for your support.
 
      This topic has been closed for replies.

      1 reply

      Raymond Camden
      Community Manager
      Raymond CamdenCommunity Manager
      Community Manager
      November 9, 2021

      Hi, I'm sorry for the delay in responding. Those times absolutely sound off. Are you still seeing them? In a quick test I just did I definitely saw much quicker times. 

      C
      CambrianLeon
      Participant
      November 10, 2021

      I can confirm we are seeing similar 'slow' responsed on conversions.This is a recent issue, as a few weeks ago (the last time I personally ran a test), it was seconds and not minutes.

       

      Happy to provide code/file examples for you to test. How do we progress this - very frustrating for our users?

       

      Thanks,

       

      Leon

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