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L
Liroch
Participant
May 28, 2024
Question

[SSL: CERTIFICATE_VERIFY_FAILED]

  • May 28, 2024
  • 4 replies
  • 1415 views

Hello,
I'm trying to extract the content of a PDF using the Adobe API (I used the python code offered by Adobe), but I get this error message:

INFO:adobe.pdfservices.operation.internal.pdf_services_helper:Started uploading asset
ERROR:root:Exception encountered while executing operation: description =Exception in fetching access token, requestTrackingId=(<class 'adobe.pdfservices.operation.exception.exceptions.SdkException'>, SdkException('Request could not be completed. Possible cause attached !', (<class 'requests.exceptions.SSLError'>, SSLError(MaxRetryError("HTTPSConnectionPool(host='pdf-services-ue1.adobe.io', port=443): Max retries exceeded with url: /token ( Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1000)')))")), <traceback object at 0x000001F91A4C5180>)), <traceback object at 0x000001F91A4C7F40>)

Can anyone explain to me the reason for the problem and how to solve it?
Thanks in advance.

    This topic has been closed for replies.

    4 replies

    K
    kiran kumars81687278
    Participant
    August 24, 2024

    Please turn off your internet security, somethinglike, kaspersky. It will work.

    A
    Alex379795682fgr
    Participant
    June 13, 2024

    I got the same error in Python and Node.js example from Adobe. Any solution?

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    June 13, 2024

    If you switch from the SDK to a direct REST API call, does it work?

    R
    Ryan38010534efgf
    Participant
    June 13, 2024

    I'm getting similar SSL error as well when trying to upload pptx file using the example python script

     

    adobe.pdfservices.operation.exception.exceptions.SdkException: description =Request could not be completed. Possible cause attached!, requestTrackingId=(<class 'requests.exceptions.SSLError'>, SSLError(MaxRetryError("HTTPSConnectionPool(host='dcplatformstorageservice-prod-us-east-1.s3-accelerate.amazonaws.com', port=443): Max retr
ies exceeded with url: /

     

    L
    LirochAuthor
    Participant
    May 29, 2024

    I tried using curl (rather than python) following the steps described here, but on the first request I got the following error:

    curl: (35) schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate.

     

    I would like to manually add the API certificate to the list of allowed certificates, where can I find it?

     

    @Raymond Camden ?

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    May 29, 2024

    I've got no clue - I've never needed to worry about SSL certs when using Node or Python with the APIs. 

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