This application domain () is not authorized to use the provided PDF Embed API Client ID.

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today it is happening to us that the PDFs load and display but after 5-10 seconds the banner appears:

This application domain (XXXXXX) is not authorized to use the provided PDF Embed API Client ID.

and it stops viewing, we have not changed anything and yesterday it did not happen... does it happen to anyone else? do you know if they have changed something in the viewer?

The code and the domain are correct and nothing has been touched in the programming.

thanks

V

Vamsi27565173qzctCorrect answer

Participant

Seems working now. Check it.

B

Bryan_KnowledgeMgt

Participant

yeah running into the same.
"This application domain (https://matches.what.is.listed.in.with.the.API.com) is not authorized to use the provided PDF Embed API Client ID."
Clicking on the "Learn more" button is probably the least helpful thing there could be for this particular issue.

Copy from Adobe example page:

document.addEventListener("adobe_dc_view_sdk.ready", function()

{

var adobeDCView = new AdobeDC.View({clientId: "<YOUR_CLIENT_ID>", divId: "adobe-dc-view"});

adobeDCView.previewFile(

{

content: {location: {url: "<Path to your PDF/yourfilename.pdf">}},

metaData: {fileName: "yourfilename.pdf"}

});

</script>

Copy from our pages giving the error:

document.addEventListener("adobe_dc_view_sdk.ready", function(){

var adobeDCView = new AdobeDC.View({clientId: "My-Correct-and-Verified-API-Key-Here", divId: "adobe-dc-view"});

adobeDCView.previewFile({

content:{location: {url: "/confirmed/location/of/needed.pdf"}},

metaData:{fileName: "name-of-the-pdf"}}, {embedMode: "IN_LINE"});

});

</script>

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K

kalliopi_0905

Participant

Same issue over here!
Copy code from documentation with my client id , and my domain name, after 5sec the following printscreen appears

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R

riaan_9416

Participant

Hi i am facing the same problem,

for some reason my clientID stopped working and was no longer visible in the console.
so i created a new key, but i have to struggle to get the error away by clearing cookies and cache before it may or may not work. the problem is how do i explain this to all the website visitors. if i use php and js to clear cache and cookies it still does not show my pdf and on mobile it is even worse to change clientID. how do i fix this?

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R

riaan_9416

Participant

{
"events": [
{
"clientID": "10ee3b6212ee4073a46a37cf6e53bfb4",
"url": "https://virtualaupair.co.za/",
"domain": "https://virtualaupair.co.za",
"sessionID": "c3c1a03d-4ff4-4c48-8fd9-31776cbf858d",
"viewer": "MODERN",
"embedApiVersion": "3.2.10-ea8924cb",
"fileInfo": {
"size": 96605,
"noOfPages": 2
},
"embedMode": "FULL_WINDOW",
"performance": {
"isLinearizationEnabled": false,
"downloadTime": 3,
"renderTime": 3088
},
"browserInfo": {
"browser": "Chrome",
"browserMajor": "131"
},
"osInfo": {
"os": "Windows",
"osVersion": "10"
},
"deviceType": "-",
"generatedAt": 1737359995749
}
]
}