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pjtrader
Participant
September 16, 2021
Question

Trying to generate an embed credential - Internal server error

  • September 16, 2021
  • 2 replies
  • 928 views

Newbie to the embed API here - trying to create a credential to test the embed PDF API, but I'm getting an internal server error - try again no matter what I try.   (The domain is a valid one - I tried google.com and others without success as well.)

 

Is it something I'm doing wrong or is there something else going on?

 

 

 

    This topic has been closed for replies.

    2 replies

    D
    default40t83n2607zy
    Participant
    September 22, 2021

    Hi @pjtrader , I just tried to create a credential with your domain and it seemed to work. Is it possible it was a brief disruption?

    P
    pjtraderAuthor
    Participant
    September 23, 2021
    NONCONFIDENTIAL // EXTERNAL
    If it was temporary problem, then I'm not the only one who has it.

    I tried several times over the course of three days. I tried again two minutes ago. I tried on two different computers, thinking the VPN or my company was blocking this. The only way I was able to generate a credential was on my personal (home) computer using my personal (not business) Adobe login.

    [cid:image001.jpg@01D7B04C.9003F320]


    Pam Trader
    Instructional Designer
    314.444.8467
    Federal Reserve Bank of St. Louis
    Supervision Learning Center
    T
    Test Screen Name
    Legend
    September 23, 2021

    I observe this quote, which doesn't match the symptoms but does say you can expect a failure: "

    I am trying to get credentials for PDF Services API, but there's a message “You do not have access to Services SDK. For free trial, please sign up for a personal account”. Why is that happening?

    This occurs when you are trying to use a Company or School ID. Instead, you should create, or use your own Personal Adobe ID. See also https://helpx.adobe.com/in/enterprise/using/identity.html#identity-types-intro" https://community.adobe.com/t5/document-services-apis-discussions/faq-for-document-services-pdf-services-api/td-p/10726197

    C
    cristiang67965170
    Participant
    September 22, 2021

    Same problem, generating credentials leads to an internal server error.

    It woked a few months ago on the first try. 

     

    There was an account update about a week ago, we had to re-log, but everything else is functional. Using an enterprise account.

     

    Is there a speciffic account feature we are missing? 

     

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