Skip to main content
E
epaulet-society
Participant
June 5, 2023
Question

Unaccounted Spike in API Usage

  • June 5, 2023
  • 1 reply
  • 372 views

We just received an unusually large bill for PDF Services API usage in May 2023. Upon reviewing the usage insights in the Adobe Developer portal, there was apparently an enormous spike in API requests on May 30th. However we do not see a corresponding increase in our own system logs. To our knowledge this look slike incorrect reporting and billing on Adobe's side.


There seems to be other reports of incorrect API usage reporting and billing happening in May. Is this being investigated? We would like to be refunded for the incorrect usage billing or supplied with details logs of the API requests that Adobe is claiming we have made.

Other users reporting similar issues: https://community.adobe.com/t5/acrobat-services-api-discussios/charged-for-2200-in-api-call-i-didn-t-make/td-p/13819693 and it appears that other customers have also noticed this.

This topic has been closed for replies.

1 reply

Raymond Camden
Community Manager
Raymond CamdenCommunity Manager
Community Manager
June 5, 2023

I've pinged the right people to look into this - we're on it.

E
epaulet-societyAuthor
Participant
June 7, 2023

To close this out, we received an adjusted bill today which is inline with the usage we have seen from our logs. Thank you for investigating.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices