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Nghia258603308wig
Participant
August 29, 2022
Question

Uncaught (in promise) Error: getMetadata request failed

  • August 29, 2022
  • 7 replies
  • 2295 views

I'm using the Adobe Embed PDF API to view PDFs on my site.

But I'm getting the 'Uncaught (in promise) Error: getMetadata request failed' error, when running on Chrome DevTools - Simulator (iPhone only).

(It was working fine in Edge DevTools - Simulator)

 

Error console:

bootstrap.js:2 Uncaught (in promise) Error: getMetadata request failed
    at bootstrap.js:2:959314
    at bootstrap.js:2:1653712
    at s (dc-mobx.js:16:23365)
    at Yt (dc-mobx.js:16:45501)
    at e.track (dc-mobx.js:16:48113)
    at e.onInvalidate (dc-mobx.js:16:23340)
    at e.runReaction (dc-mobx.js:16:47892)
    at pn (dc-mobx.js:16:50058)
    at ln (dc-mobx.js:16:49694)
    at dc-mobx.js:16:54954

 

The Adobe Demo page is getting the same error

 

How to resolve it?

    This topic has been closed for replies.

    7 replies

    J
    Joacim27104200nr7k
    Participant
    November 18, 2022

    This issue is resolved for me. It was just a problem when using devtools to emulate an iphone. I pushed the solution to our test environment so i could test it on a real smartphone and the issue was gone. Thank you.

    J
    Joacim27100360vxmd
    Participant
    November 17, 2022

    Are there any news on this issue?

    Raymond Camden
    Community Manager
    Raymond CamdenCommunity Manager
    Community Manager
    November 17, 2022

    I pinged internally just now - will let you know.

    J
    Joacim27104200nr7k
    Participant
    November 13, 2022

    @Raymond Camden An updates on this? Affecting us also. We need to change viewer if this doesnt get fixed soon.

    M
    Martin270794964t7j
    Participant
    November 11, 2022

    Getting this error as well - on all mobile viewports! So for example if I test in Chrome, it opens correctly in desktop view. If I change viewport in dev-tools to mobile i see getMetadata request failed?

      M
      Martin270794964t7j
      Participant
      November 11, 2022

      This seems to be based on the user agent. In chrome dev tools, for example changing the user agent to

      Mozilla/5.0 (iPhone; CPU iPhone OS 12_1 like Mac OS X; zh-CN) AppleWebKit/537.51.1 (KHTML, like Gecko) Mobile/16B92 UCBrowser/12.1.7.1109 Mobile AliApp(TUnionSDK/0.1.20.3)

      Will not render the getMetadata failed error.

        D
        Damjan23309270cb8z
        Participant
        September 23, 2022

        How is this not a priority problem/fix for you guys @Raymond Camden 

          Raymond Camden
          Community Manager
          Raymond CamdenCommunity Manager
          Community Manager
          September 23, 2022

          I've reported it, but unfortunately that's the best I can do for now. I did ask for an update however.

          J
          Joacim27104200nr7k
          Participant
          November 14, 2022

          What is the current status of this bug? Please respond as soon as you can or we will have to abandon this api for something else.

          Raymond Camden
          Community Manager
          Raymond CamdenCommunity Manager
          Community Manager
          September 12, 2022

          I can confirm this - checking internally.

            D
            Damjan23309270cb8z
            Participant
            September 23, 2022

            Is there any update on this? We suddenly ended up unable to view any of the PDFs when using Safari on iOS, and also what I realised is the same occurs when the window-size is mobile-based, such as using the responsive option on Chrome DevTools. We might need to move away from your tool just because of this, I tried every way to fix this with no success yet. 

              N
              nihey
              Participant
              September 12, 2022

              I've had the same problem, even testing in real iPhones in safari, seems to be a lib issue as any PDF I've tested raised the same error.

              It was all tested in the latest version available (2.28.1_3.1.0-ded612bc).

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