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Participant
October 21, 2021
Question

When using Export PDF to DOCX API, code hangs on exportPdfOperation.Execute method

  • October 21, 2021
  • 1 reply
  • 313 views

I'm writing an app for visually impared person (I'm using the .net SDK for a Windows Form) that needs to have a many PDF documents converted to docx.  The app iterates through a directory, find all files, and converts those that are PDFs.  I've been testing this with a max of 20 files. Most files are around 500 KB and, for testing purposes, I added a PDF document from a scanner, that is 2 MB (the biggest file of all).

 

These files all convert individually. However, when I ran my app, the API hangs after about 4 of the small files (sometimes even after 2).  I'm using a trial account, which I believe has 1000 documents. When I check how many I have used, it's always stuck at 19 docs....like doesn't matter how many times I run my test winform  apps, the APIs call don't make it to Adobe. I get no response, it just hangs.

 

Is there some throttle with trial account? Is there somewhere a log I can see what's going on? I also did some search for batch exports, but couldn't find anything. Any help would be appreciated.

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    1 reply

    Participant
    October 26, 2021

    I'm having the same issue. In my logs, my application hangs at the following step:

     

    INFO Adobe.PDFServicesSDK.core.http.HttpClient.handleNetworkStream [0] - MESSAGE: File saved to a temporary destination path:C:\Users\me\AppData\Local\Temp\xne1qwie.du2.docx